Privacy policy

Privacy Policy

Last updated: February 19, 2025

Introduction

At Chakralis, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website at chakralis.com, make purchases, or interact with our services (collectively, the "Services"). By using our Services, you agree to the practices described in this policy. If you do not agree, please do not use our Services.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted on our website with a revised "Last updated" date. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.

How We Collect Your Personal Information

We collect personal information from various sources to provide and improve our Services. The information we collect depends on how you interact with us.

Information You Provide Directly

We collect information you voluntarily submit, including:

  • Contact Details: Name, email address, phone number, and shipping or billing address.

  • Order Information: Details related to your purchases, such as items ordered, payment confirmations, and delivery information.

  • Account Information: Username, password, and security-related details for account management.

  • Customer Support Information: Information you share when contacting us, such as through emails or support forms.

You may choose not to provide certain information, but this may limit your ability to use specific features of our Services.

Information Collected Automatically

We use cookies, pixels, and similar technologies to collect information about your interactions with our Services ("Usage Data"). This may include:

  • Device and Browser Information: IP address, device type, browser type, and operating system.

  • Usage Patterns: Pages visited, time spent on our website, and links clicked.

  • Network Information: Information about your internet connection.

Information from Third Parties

We may receive information from third-party partners, such as:

  • Service Providers: Vendors like Shopify, which hosts our online store, or payment processors that handle transactions.

  • Analytics and Advertising Partners: Third parties that help us analyze website usage or deliver targeted advertisements.

How We Use Your Personal Information

We use your information to:

  • Provide Services: Process orders, manage accounts, arrange shipping, and handle returns or exchanges to fulfill our contract with you.

  • Communicate: Send order confirmations, account updates, and customer support responses.

  • Improve Services: Analyze usage data to enhance our website and Services, based on our legitimate interest in optimizing user experience.

  • Marketing: Send promotional emails or display ads tailored to your interests, where permitted by law or with your consent.

  • Security: Detect and prevent fraud, unauthorized access, or other malicious activities to protect our Services and users.

  • Legal Compliance: Meet legal obligations, enforce our terms, or respond to legal requests.

How We Disclose Your Personal Information

We may share your information in the following circumstances:

  • With Service Providers: Vendors performing services like payment processing, shipping, IT management, or analytics.

  • With Business Partners: Marketing or advertising partners, who follow their own privacy policies.

  • With Your Consent: When you authorize sharing, such as through social media integrations or shipping requests.

  • Within Our Corporate Group: With affiliates to support business operations.

  • For Legal Reasons: To comply with legal obligations, enforce our terms, or protect our rights, users, or others.

  • Business Transactions: In connection with mergers, acquisitions, or similar transactions.

We disclose the following categories of personal information:

  • Identifiers (e.g., name, email, address)

  • Commercial information (e.g., order details)

  • Internet activity (e.g., browsing behavior)

  • Geolocation data (e.g., approximate location based on IP address)

We do not use or disclose sensitive personal information to infer characteristics about you without your consent.

Cookies and Tracking Technologies

We use cookies to enhance your experience, power our Services, and understand user behavior. For details on Shopify-specific cookies, see Shopify's Cookie Policy. You can manage cookie preferences through your browser settings, but disabling cookies may affect the functionality of our Services.

Third-Party Websites

Our website may link to third-party sites not controlled by us. We are not responsible for their privacy practices or content. Please review their policies before interacting with these sites.

Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us to request its deletion.

Data Security and Retention

We implement reasonable security measures to protect your information, but no system is completely secure. Information transmitted to us may not be secure during transit. We retain your information only as long as necessary to provide Services, maintain accounts, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request details about the personal information we hold and how we use it.

  • Deletion: Request the removal of your personal information.

  • Correction: Request corrections to inaccurate information.

  • Portability: Request a copy of your information or its transfer to another party.

  • Restriction: Request that we limit processing of your information.

  • Withdraw Consent: Revoke consent for processing where applicable.

  • Opt-Out of Marketing: Unsubscribe from promotional communications using the link in our emails.

To exercise these rights, contact us using the details below. We may verify your identity before processing requests. We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about our handling of your personal information, please contact us. If unsatisfied with our response, you may appeal by replying to our communication or contact your local data protection authority.

International Data Transfers

Your information may be processed or stored outside your country, including in China, where our operations are based. For transfers out of Europe, we use mechanisms like Standard Contractual Clauses to ensure adequate protection, unless the destination country is deemed to provide equivalent safeguards.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please email us at info@chakralis.com or write to us at:
Chakralis
709-289, BLDG 1, e Park, 1299 Huguang, Shushan,
HeFei, AH, 230000, CN